Activate a license
SnapPrompt needs a license key. Paste it once online, or license a computer that has no internet.
Where the key comes from
- Free trial. Ask for it on the download page. The trial lasts 3 days and its key is sent to your email, not shown on the page. A trial key works on one computer.
- Purchase. After you pay, the license key is emailed to you. The email links back to this page. See pricing.
Activate online
- Install SnapPrompt from the download page.
- Open the app. Without a license it stays locked and shows the license screen.
- Paste your key and activate. Your computer needs internet for this step.
Afterward, Settings, License and organization shows the license on this computer. For a trial it shows how many days are left. For a paid license it shows Updates until a date.
Activate a computer without internet
A computer that cannot reach the internet can be licensed with its machine code.
- Open the app on that computer and copy its machine code.
- Email the machine code and your order details to support@getsnapprompt.com.
- We reply with an offline license. Paste it into the app on that computer.
An offline license uses one of your 3 computer seats. An offline-licensed computer gets a new updates window only from a new offline authorization, so write to us again after you renew.
Move a license to another computer
A license can be deactivated on one computer so you can use it on another. Deactivate it on the old computer in the app's License settings, then activate the same key on the new one. One license works on 3 computers at a time. If the old computer is gone, write to support@getsnapprompt.com.
Updates and renewal
A purchase is perpetual and includes 1 year of updates. Once that window has passed, SnapPrompt keeps working and only new versions stop. Renew from the license page: you paste your key there, and a key is never put in a link. When you return to the Settings window within 30 minutes, the app refreshes your license so the new date shows.
Using SnapPrompt in an organization
IT admins can manage settings with a policy file. See Organization policy.
Questions
Where is my license key?
It is emailed to you: a trial key after you ask for the free trial, and the license key after you pay. Nothing returns the key on the website, so the email proves the address is yours. Check your spam folder, then write to support if it has not arrived.
How many computers can I use one license on?
A license works on 3 computers. A trial key works on one computer.
My trial ended. What happens?
The app locks and opens the license screen, the same as any expired license. Buy a license on the pricing page and paste the new key to unlock it.
Does SnapPrompt stop working when my updates run out?
No. A purchase is perpetual and includes 1 year of updates. After that the app keeps working and only new versions stop arriving in the in-app updater. Renewing for $9 + applicable tax adds another year.