Refund policy
Last updated
We want you to be sure before you keep SnapPrompt. You can try it free for 3 days, and after you buy you have 14 more days to ask for your money back, for any reason.
14-day refund
- Window: 14 days, counted from the day of your purchase.
- Covers: the SnapPrompt license and an updates renewal ($9 + applicable tax).
- Amount: the full price you paid, including the tax Paddle collected on it.
- No questions needed: you do not have to give a reason, and having used the Software does not stop you from asking within the 14 days.
How to ask
- Email support@getsnapprompt.com from the address you bought with, and include your order number from your receipt.
- Or request it from Paddle, who process our payments, through their order support at paddle.net.
Paddle is the merchant of record and issues the refund to your original payment method. The time it takes to appear depends on your bank or card issuer.
What happens to your license
When a purchase is refunded, the license for that purchase ends and its key stops working. A refunded renewal removes the extra year of updates it added. The Software is not deleted from your computer, but it locks until you activate a valid key.
After 14 days
If a technical problem prevents SnapPrompt from working on your computer and we cannot fix it, write to us and we will review your request. Your legal rights as a consumer where you live are not reduced by this policy, and Paddle's Checkout Buyer Terms may give you further rights, such as the withdrawal right for buyers in the EU, EEA and UK.
Questions
Contact Nguyen Minh Thuan at support@getsnapprompt.com. See also the terms of service.